FIELD SERVICE ENGINEER (Hybrid)

Position: Field Service Engineer (Hybrid)

Location: Smyrna, GA (training base) | Extensive US & Canada travel

Duration: Full Time / Permanent

Salary: $60,000 – $70,000 base + overtime + travel pay + annual bonus

 

Role Information:

• Seeking a Field Service Engineer to support a growing installed base of industrial manufacturing equipment across North America
• Ideal for mechanically and electrically inclined professional who enjoys hands on troubleshooting, travel, customer interaction, and working with highly automated production equipment
• Serve as company’s technical representative in the field, performing equipment installations, commissioning, maintenance, repairs, and troubleshooting at customer facilities throughout the United States and Canada
• Offers extensive training, strong earning potential through overtime and travel pay, and a clearly defined career path into senior level service engineering and technical sales opportunities

 

Responsibilities:

1. Field Service & Technical Support

• Travel to customer facilities throughout the United States and Canada
• Perform preventative maintenance on industrial equipment
• Troubleshoot electrical, mechanical, and automation related issues
• Diagnose equipment faults and identify root causes
• Perform repairs and corrective maintenance activities
• Provide technical support to customers on site

 

2. Equipment Installation & Commissioning

• Assist with equipment startups and commissioning activities
• Verify equipment performance and operational readiness
• Support customer acceptance testing
• Ensure installations meet company standards and customer requirements

 

3. Customer Support & Relationship Management

• Serve as the primary technical representative at customer locations
• Communicate technical information clearly and professionally
• Build strong customer relationships through service excellence
• Provide recommendations for equipment performance improvements

 

4. In House Support

• Participate in equipment testing and machine trials
• Assist with service administration and reporting
• Document service activities and technical findings
• Collaborate with internal engineering and support teams

 

Qualifications:

• Degree in Electrical Engineering, Mechatronics, Electromechanical Engineering, or related field preferred
• Equivalent hands on industrial experience will also be considered
• Strong electromechanical troubleshooting skills
• Experience working with industrial machinery or automation systems
• Ability to diagnose both electrical and mechanical issues independently
• Strong customer facing communication skills
• Ability and willingness to travel 60 80% of the time
• Ability to attend initial onboarding and training program in Georgia
• Valid passport or ability to travel throughout Canada and the United States
• Authorization to work in the United States without sponsorship
• Preferred Qualifications
• PLC troubleshooting or programming experience
• Experience with Allen Bradley, Siemens, Mitsubishi, or similar platforms
• Automation, capital equipment, or manufacturing experience
• Packaging, plastics, or processing industry experience
• Equipment commissioning experience
• Bilingual English/Spanish or English/French abilities