Patient Care Coordinator – Home Care
Bay Shore, NY | Full-time | On-site
Salary: $50,000–$60,000 per year + Benefits
JOB DESCRIPTION
We are seeking a motivated, organized, and detail-oriented Patient Care Coordinator to join our home care team in Bay Shore, NY.
The Patient Care Coordinator will manage an assigned caseload of patients, coordinate caregiver schedules, monitor authorized service hours, and ensure patients receive consistent and reliable home care services.
KEY RESPONSIBILITIES
- Manage an assigned caseload and coordinate daily home care services.
- Ensure patients have appropriate caregiver coverage based on schedules, needs, and care plans.
- Address caregiver call-outs, open shifts, schedule changes, and staffing issues promptly.
- Monitor authorized patient hours and improve service utilization.
- Communicate with patients and representatives to address concerns and maintain satisfaction.
- Communicate with caregivers regarding schedules, attendance, and patient needs.
- Coordinate with MLTC plans and other payors regarding authorizations and service changes.
- Track hospitalized patients, patients on hold, and service interruptions.
- Follow up with patients, families, hospitals, and MLTC representatives to coordinate resumption of services.
- Monitor missed visits and uncovered hours until resolved.
- Collaborate with staffing, intake, nursing, compliance, payroll, and internal departments.
- Maintain accurate schedules, records, reports, and communication logs.
- Escalate urgent issues and meet departmental performance goals.
QUALIFICATIONS
- Excellent verbal and written communication skills.
- Strong organization and time-management skills.
- Ability to multitask and manage a high-volume caseload.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.
- Strong follow-up, accountability, and sense of urgency.
- Comfortable with scheduling systems, spreadsheets, and patient management software.
- Previous home care, healthcare coordination, medical scheduling, or customer service experience preferred.
COMPENSATION AND BENEFITS
- $50,000–$60,000 annually, depending on experience and qualifications.
- Full-time, on-site position in Bay Shore, NY.
- Employee benefits package; specific benefits to be confirmed by the employer.
Candidates who enjoy coordinating services, solving scheduling challenges, and helping patients receive reliable care are encouraged to apply.
